Tampa Bay’s tourism industry thrives because of the dedicated champions who make every visitor feel welcomed and valued.
From the friendly faces at our hotels and local attractions to the talented chefs and bartenders crafting unforgettable dining experiences, our region’s hospitality shines as a true testament to the passion and care that make Tampa Bay a must-visit destination.
TAMPA INTERNATIONAL PLAZA AND BAY STREET
Marcus Duvermon is the epitome of customer service as security for International Plaza and Bay Street. Always smiling, always positive, always quick with a kind word, Marcus makes everyone he crosses paths with instantly feel like a longtime friend. That’s why Visit Tampa Bay is proud to recognize Marcus as a true Hospitality Hero.
RENAISSANCE TAMPA INTERNATIONAL PLAZA HOTEL
Jane McQuinn has a growing roster of clients who seek her out as the lead bartender at the Renaissance Tampa International Plaza Hotel, not only because she can mix an innovative, perfectly-balanced cocktail but also her warm personality and friendly manner that immediately puts guests at ease. Jane goes above and beyond to make her guests feel comfortable and special, and they return to her time and time again as a result. That’s why Visit Tampa Bay is proud to recognize Jane as a true Hospitality Hero.
EMBASSY SUITES BY HILTON TAMPA DOWNTOWN
Join us in celebrating Maria Glass, Group Rooms Coordinator at Embassy Suites by Hilton Tampa Downtown. Known for her exceptional attention to detail, patience, and compassion, Maria goes above and beyond to ensure every guest feels truly welcomed from the moment they arrive. For Maria, hospitality means putting a smile on someone’s face, and she does that by remembering the special touches that make each visit memorable. It's no surprise that guests keep coming back, knowing they’ll be greeted with warmth and care every time. Thank you, Maria, for making Tampa Bay shine with your dedication and heart!
JACKSON’S BISTRO, BAR & SUSHI
Nick Smith is passionate about three things: his job, Tampa Bay, and giving visitors to Tampa Bay a great experience. An event banquet server at Jackson’s Bistro, Bar & Sushi for over a decade, Nick became enthralled during his experience there at the Gasparilla Pirate Invasion and has been a staple at the venue ever since. With a ready smile and a willing spirit, Nick is ready to show you why he is celebrated as a Hospitality Hero on your next visit to Jackson’s.
COLUMBIA RESTAURANT
Longevity is the name of the game at Columbia Restaurant, founded in 1905 and recognized as Florida’s oldest restaurant. That commitment to lasting excellence extends to the restaurant’s remarkable staff as well. Columbia Kitchen Supervisor Jose “Lupe” Patino has been working in the kitchen for 28 years, delighting guests and keeping them coming back by consistently ensuring the delivery of delicious Spanish-Cuban cuisine rooted in family recipes and traditions passed down through generations. Your heart and dedication are a gift to Tampa Bay, Lupe. Thank you!
J.C. Newman Cigar Co.
For Holden Rasmussen, being the Company Historian at J.C. Newman Cigar Co. is more than a job—it’s a calling. With a deep love for Tampa and a passion for storytelling, Holden has helped shape an unforgettable visitor experience at America’s oldest family-owned premium cigar maker. His approach is simple but powerful: treat every guest as if it’s their only chance to experience the magic of J.C. Newman. Through his work, Holden shares not just the history of a company, but the spirit of a city. Tune in to discover how Holden Rasmussen is preserving Tampa’s legacy, one guest at a time—and why he’s a true Hospitality Hero.
HAMPTON INN TAMPA-INTERNATIONAL AIRPORT/WESTSHORE
Annie Preston brings heart, warmth, and a personal touch to every shift as the Breakfast Attendant at the Hampton Inn Tampa-International Airport/Westshore. Known for her infectious positivity and genuine care for guests, Annie takes pride in the little things—like remembering a regular’s love for bacon and making sure it’s cooked just the way they like it. Though she once didn’t realize it had a name, Annie’s natural talent for making people feel seen and appreciated is what hospitality is all about. Her love for working in the kitchen and leaving each day with a smile has made her a bright spot for travelers and coworkers alike. Join us in celebrating Annie Preston, a true Hospitality Hero who’s making mornings in Tampa Bay something special.
FLORIDA STATE FAIR
For nearly 13 years, Brenda Whalen has been a behind-the-scenes powerhouse at the Florida State Fair, where her dedication as a custodian has made her an indispensable part of the team. Known and loved by every show that comes through, Brenda’s reputation for reliability and hard work is unmatched. If a show needs something, Brenda makes it happen. She takes pride in making sure every event is flawless, saying, “If they’re happy, I’m happy.” Her commitment to excellence and guest satisfaction has earned her the admiration of colleagues and clients alike. Visit Tampa Bay is proud to honor Brenda Whalen as a true Hospitality Hero—proof that passion and care shine through in every detail.