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The Temporary Internet Files (or cache) folder contains Web page content that is stored on your hard disk for quick viewing. This cache permits Internet Explorer or MSN Explorer to download only the content that has changed since you last viewed a Web page, instead of downloading all the content for a page every time it is displayed. These saved files can cause issues with attempting to login. To delete the files in the Temporary Internet Files folder yourself, follow these steps:

• Windows 7 and Windows Vista
  1. Click the Start button , click Control Panel, click Network and Internet, and then click Internet Options.
  2. Click the General tab, and then click Delete under Browsing history.
  3. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.
• Earlier versions of Windows
  1. Quit Internet Explorer and quit any instances of Windows Explorer.
  2. Click Start, click Control Panel, and then double-click Internet Options.
  3. On the General tab, click Delete Files under Temporary Internet Files.
  4. In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
  5. Click OK.

• If the Temporary Internet Files folder contains a significant amount of Web page content, this process may take several minutes to complete.
• An administrator can customize your Temporary Internet Files settings and prevent you from changing them (for example, by removing the General tab from the interface in the Internet Options dialog box). If you cannot access the Internet Options dialog box or the General tab, contact your administrator for more information.